Customer Service in the US, Customer Neglect in the UK
Posted on January 24, 2009 by yankeebean
Everyone has their own opinions about customer service and how much attention they want/need in a retail situation. And, as you may have guessed, I have mine too…
When I was back in the States I freakin’ LOVED the level of customer service I received everywhere (and I mean EVERYWHERE). I almost felt like flippin royaly!
- First you enter the grocery store/restaurant/gas station/church/cafe/insert-anywhere-else-here
- Someone SMILES and greets you
- Someone SMILES and asks if they can help you
- Someone SMILES and happily talks you through any questions you have
- Someone SMILES while they serve you
- Someone SMILES when you’re done, says ‘have a great day’ and actually sound like they mean it!
I was stymied by the attention, to be honest. I was even a little embarassed. But happy…
I realise that they’re smiling at me because it’s their job, but I don’t care, I LIKE IT. And people happily chat with you, you can start a conversation without people looking for your third eye.
Part of me appreciates the aloof ‘service’ you get in England, you get left in peace to do your own thing. But my personal preference is to the Disney-esque song and dance that ensues every time you set foot in a store in America.
Have a great day!!!